Identity Agency – Identity Agency Limited are a company registered in England and Wales (registered number 13343136) whose registered office is at E22, Enterprise Building, Rope Walk, Lincoln, LN67DQ (“Identity Agency”).
Tax – The Identity Agency reserves the right to charge the amount of any value added tax payable whether or not included on the estimate or invoice.
Proofs – Proofs of all work may be submitted for customer’s approval and the Identity Agency shall incur no liability for any errors not corrected by the customer in proofs so submitted. Additional charges shall be made for any additional proofs that are required as a result of alterations required by the customer.
Copyright – Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations and anything else whatsoever prepared, developed or created by the Identity Agency shall vest in and belong to the Identity Agency. The Identity Agency may use any artwork or printing produced by itself for the purposes of promoting itself. The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text, fonts and/or any other reproducible materials (“Materials”) prior to instructing the Identity Agency to reproduce the same. The customer shall indemnify and hold the Identity Agency and their agents and representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the Materials by the Identity Agency infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.
Delivery and payment – Turnaround is measured in Working Days, defined as days on which the clearing banks in the City of London are open for normal business. For orders made on a Guaranteed Turnaround service (being orders guaranteed to be ready within a certain period (the “Guaranteed Period”)), delivery (as more particularly described in paragraph 6(a) below) will be made no later than 10pm on the last Working Day of the Guaranteed Period. Should the Identity Agency fail to deliver within the Guaranteed Period (see also paragraph 7 Variations in quantity), a service “credit” will be awarded up to the value of the order in question (redeemable against future orders within 6 months of issue of the Credit in question) (the “Credit”). The customer will still be obliged to pay in full for the order in respect of which delivery was late, including any of the sums charged specifically for the provision of the Guaranteed Turnaround Service (“the Premium Charges”). Where the late delivery is as the result of the action or inaction of a third party, such as a carrier, the Identity Agency, at their absolute discretion, may elect to extend the Turnaround by one Working Day and the customer shall not be awarded a Credit during this time. These services rely on the customer not delaying the progress of the order in any way in the event of a customer delay the customer shall not be awarded a Credit and the Identity Agency shall not be bound to deliver within the Guaranteed Period. In addition:
(a) Delivery of printed work and other tangible items by the Identity Agency shall be deemed to take place upon collection of the work by the customer (where the customer is obliged to collect the work) or (where the Identity Agency is obliged to deliver the work) actual delivery of the work to the customer by the Identity Agency. Where the customer is obliged to collect the work, customer’s failure to collect the work on the day on which the Identity Agency is contractually obliged to have it ready for collection shall be classed as a customer delay. Where the Identity Agency is obliged to deliver the work to the customer but the customer provides the Identity Agency with incomplete or incorrect delivery information or is not available to accept delivery, then provided that the Identity Agency has used reasonable endeavours to deliver the work to the customer, a failed delivery shall be classed as a customer delay. Delivery of digital work is considered to occur once placed on a server for the customer’s approval and once approved the Identity Agency shall endeavour to make the digital work live within one working day (unless requested otherwise by the customer).
(b) Unless otherwise specified the price quoted is for collection of the work from the Identity Agency, a charge may be made to cover any extra costs involved for delivery to a different address.
(c) Should work be suspended at the request of, or delayed through any default of the customer, for a period of 30 days or more the Identity Agency shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.
(d) Risk of loss of or damage to work completed by the Identity Agency shall pass to the customer on delivery. Notwithstanding delivery and the passing of risk in the work to the customer, ownership of and title to the work shall not pass to the customer and shall be retained by the Identity Agency until the Identity Agency has received payment in full in respect of the work.
(e) In the unlikely event that the Identity Agency deems it necessary to re-print work, the Guaranteed Period shall recommence from the time of the Identity Agency’s confirmation to the customer of its agreement to re-print the work
Claims – Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to the Identity Agency within three clear days of delivery (or, in the case of non-delivery within 28 days of despatch of the goods) and any claim in respect thereof must be made in writing to the Identity Agency within seven clear days of delivery (or, in the case of non-delivery, within 42 days of despatch). All other claims must be made in writing to the Identity Agency within 28 days of delivery. The Identity Agency shall not be liable in respect of any claim unless the aforementioned requirements have been complied with. Digital work will consist of those elements detailed on the project proposal and the Identity Agency shall be under no obligation whatsoever to provide anything more (including any extra functionality) howsoever in respect of the digital work (including any network access) other than that detailed in the project proposal. Any claim that the elements detailed in the project proposal have not been provided must be made in writing to the printing.com reseller within 28 days of delivery. The Identity Agency shall not be liable in respect of any claim if the claim in question is notified outside the aforementioned timescale.
Liability – The Identity Agency gives no warranties or guarantees or makes any representations as to the merchantability or fitness for a particular purpose of any completed work the subject of a customer’s order and all other warranties, conditions, guarantees or representations, whether express or implied, oral or in writing, except as expressly stated in these terms and conditions are hereby excluded. The Identity Agency shall not be liable for any loss arising from delay in transit not caused by the Identity Agency. Further, the Identity Agency shall not be liable for any indirect, special or consequential damages, loss of profits, economic loss, loss of goodwill or loss of anticipated savings or loss of data including any stored on or accessible through any digital work. The total aggregate liability of the Identity Agency in respect of any and all causes of action arising out of or in connection with the customer’s order and the Identity Agency’s performance of services pursuant to such order (whether for breach of contract, strict liability, tort (including, without limitation, negligence), misrepresentation or otherwise) shall (subject to the provisions of paragraph 8) be limited to the sums paid to the Identity Agency by the customer in respect of the order pursuant to which liability has arisen. Nothing in these terms and conditions shall be construed so as to limit or exclude liability which cannot, pursuant to English Law, be excluded or limited including for death or personal injury or liability in respect of fraud or fraudulent misrepresentation.
Customer’s property – (a) The customer’s property and all property supplied to the Identity Agency by or on behalf of the customer shall while it is in the possession of the Identity Agency be deemed to be at customer’s risk. Whilst the Identity Agency takes all reasonable care of such property in the event of its loss by the Identity Agency it shall be deemed to have a value of £5 or less.
Credit terms and payment – For invoices not settled within the agreed credit terms or for payments returned unpaid (such as cheques, credit cards or similar), the Identity Agency reserves the right to (a) charge interest on the overdue debt at the statutory rate from time to time in force and an administration fee to cover its debt recovery costs and any other costs relating to the collection of payment and (b) suspend work for the customer and remove / take down digital work completed to that point until payment has been received.
Insolvency – If the customer ceases to pay its debts in the ordinary course of business or cannot pay its debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against it, the Identity Agency without prejudice to other remedies shall (i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to the Identity Agency, and (ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in the Identity Agency’s ‘s possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such manner and at such price as the Identity Agency thinks fit and to apply the proceeds towards such debts.
Illegal matter – (a) The Identity Agency shall not be required to print or produce any matter which in its opinion is or may be of an illegal, libellous, immoral, blasphemous, morally offensive, politically extreme, obscene or fraudulent nature or an infringement of the intellectual property or other rights of any third party (“Offending Matter”). (b) The customer shall indemnify and hold the Identity Agency harmless against all claims, demands, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of the work it is required to produce pursuant to a customer order being or alleged to be Offending Matter.
Full colour printing – All reasonable efforts shall be made to obtain the best possible colour reproduction on customer’s work but variation is inherent in the print process and it is understood and accepted as reasonable that, the Identity Agency shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, transparency, proof, electronic graphic file, previously printed matter (whether printed by Identity Agency or other party) or any other materials supplied by the customer and the printed article the subject of the customer’s order.
Data Protection – By placing an order with the Identity Agency, the Identity Agency may use the customer’s personal data to let customers know about goods and services similar to the goods or services provided to the customer previously and any other matters that the Identity Agency consider may be of interest to customers.
Force majeure – The Identity Agency shall be under no liability (and shall not be obliged to refund all or part of any fees paid by the customer) if it shall be unable to perform any obligation which is owed by it to the customer for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the Identity Agency elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
Variation to Terms and Conditions – These terms and conditions may be amended from time to time by the Identity Agency (but not for the avoidance of doubt by any customers). The latest version of these terms and conditions may be accessed via the Website.
Digital work including websites, website services and mobile applications –
(a) Agreed projects will be set out in written project proposals that include (i) a payment schedule for the work and
(ii) a specification, milestones and approximate delivery dates. Digital work is not provided on a Guaranteed Turnaround basis and the Identity Agency may adjust delivery dates for milestones and will keep the customer appraised of progress and any delays due to technical obstacles and / or resourcing limitations, any extension to delivery dates will not entitle the customer to a refund of payments already made.
(b) Any amendments to the specification set out in project proposals could result in additional costs to the customer, the Identity Agency will raise and discuss any additional costs and agree such terms with the customer before carrying out work on modifications to the specification.
(c) The Identity Agency will notify the customer when a milestone has been completed and / or raise an invoice as set out in the project proposal payment of which shall be acceptance and sign-off on work completed at that point.
(d) The Identity Agency will endeavour to ensure that web pages work in current and recent versions of preeminent web browsers (such as Firefox, Chrome, Explorer and Safari) at the time of undertaking the project. The customer acknowledges that technology is fast moving and the Identity Agency cannot give absolute assurance as to how web pages will look and work on any given browser or device released from time to time.
(e) The customer acknowledges and agrees that any code, software, content, graphics, visuals and the look and feel of any website, mobile application or similar services shall, as between the customer and the Identity Agency, belong to the Identity Agency. Further, save as expressly granted under the contract with a Identity Agency, the customer shall have no right or licence whatsoever.
(f) The customer acknowledges and agrees that whilst the Identity Agency will use its reasonable endeavours to ensure that completed work is, otherwise than for maintenance (whether routine, planned or emergency) accessible at all times, it gives no warranty whatsoever that the completed work will be accessible either in whole or in part or otherwise “on line” for any period of time or that access will be uninterrupted or secure.
(g) The customer agrees that in respect of the relevant project it will not:
(i) do any illegal act including without limitation, drug dealing, violation of national export restrictions, harassment, fraud, trafficking in obscene material, distributing viruses, trojan horses or any other similar harmful or deleterious programming routines;
(ii) do any act which either the Identity Agency in question has reasonably requested the customer not to do;
(iii) do or attempt to do any act which violates any system or network security which, without limitation, shall include unauthorised access and/or probing or scanning of the system security and/or hacking;
(iv) involve itself in spamming, mail bombing, system flooding or anything similar;
(v) provide any false or misleading information to the Identity Agency;
(vi) use the completed work for chat pages, contests or any other high volume activities without the express written permission of the Identity Agency in question;
(h) The customer acknowledges and agrees that if the Identity Agency reasonably considers that the completed work is being used for any purpose that the Identity Agency in question reasonably considers to be in breach of any of the above provisions or otherwise, in the common sense of the word, improper, then it may without prior notice take down the completed work in question without incurring any liability whatsoever to the customer.
(i) The customer acknowledges and agrees that it is not envisaged that any completed application will exceed such bandwidth as the Identity Agency reasonably considers appropriate (having regard to the fact that it is envisaged that only low volumes of traffic will be driven through the completed project), to the extent that such bandwidth is materially exceeded and/or is regularly exceeded the Identity Agency may apply caps or throttling to bandwidth supplied or, without prior notice suspend or otherwise take down the completed work in question, without incurring any liability whatsoever to the customer.
(j) The customer acknowledges and agrees that the Identity Agency will have no liability for any element of the completed work that was not created by it or on its behalf or which was supplied by the customer and further, the customer acknowledges and agrees that the Identity Agency shall only be liable in respect of any inaccuracy of any element of the completed work that has been created by it or on its behalf if having been notified of such inaccuracy, which notification must be within 28 days of delivery, the Identity Agency in question has, after having been supplied with everything it reasonably requests from the customer, failed to rectify the inaccuracy within seven days of being so notified and then the extent of the Identity Agency’s liability in respect of such liability shall be governed by these terms and conditions.
(k) As regards the provision of the completed work and any related services by the Identity Agency, any words and phrases which have a customarily accepted meaning within the IT industry shall have that meaning unless stated otherwise.
Severability – If any provision of these terms and conditions is held by a court of competent jurisdiction to be invalid, void or unenforceable the remaining provisions shall nevertheless continue in full force without being impaired or invalidated in any way.
Invalidity of other terms – Unless expressly agreed to in writing, no other terms (including those contained on any purchase order supplied by a customer) nor any representation will form part of any contract between the Identity Agency in question and the customer and these terms and conditions will, in absence of any written agreement between the Identity Agency and the customer stating otherwise, represent the entirety of the terms of such contract.
Notice – Any notice to be required to be served under any contract between the Identity Agency in question and the customer shall be in writing and delivered personally or sent by first class prepaid post to, in the case of the Identity Agency in question, the address of the outlet operated by the Identity Agency in question and, in the case of the customer, to the address of the customer detailed in the order form. Any such notice shall be deemed properly served, in the case of personal delivery on delivery and in the case of posting two working days after the date of posting.
Law – These terms and conditions and all other express terms of the contract with customers shall be governed and construed in accordance with English law. English Courts shall have jurisdiction in relation to any matters arising in connection with any contract between the Identity Agency and the customer into which these terms are incorporated.