Identity Agency help established businesses grow more.

Why businesses choose Identity Agency:

Identity helps businesses grow through graphic design and branding, website design, video production, and social media. Our clients return time and again for one key reason—we’re a fantastic agency that delivers genuine results.

An agency that says 'no' a lot.

At Identity Agency, we carefully assess every project to ensure it’s the right fit. If it won’t deliver results, we’ll say no and guide you on where to invest instead. With a commercially minded approach and appetite for selective onboarding—typically just one new client per month—you can trust us for honest advice that prioritises your success. We say no a lot because we only take on projects that truly make sense, this is why our clients tend to stick around for an awfully long time.

The story of Identity Agency

Identity Agency’s Key Milestones:

Our agency has been around since 2019, and a lot has happened in between as we’ve grown rapidly into one awesome little agency with a strong reputation of caring for our clients and helping them grow.

January 2019

With one of his university friends, Tommy helped to brand an eSports team, creating a new logo, merchandise, and jerseys. This was the spark that got Tommy thinking he could turn these skills into a business.

March 2019

Griffin House Consultancy LinkedIn banner

We did work for our first ever client, creating social media banners for Griffin House Consultancy. Throughout the years since, Griffin House have remained our clients, and without their support, it’s highly unlikely we’d have been able to make this business work! ❤️

May 2021

Lincoln Sparkhouse and Enterprise building (our base)

Identity Agency, which was still essentially just Tommy, moved into a small unit inside Sparkhouse, a business incubation unit operated by the University of Lincoln. This was when the businesses started to seem ‘real’.

October 2021

Optimum safety project information and client information, brand safety guidelines with font and colour scheme

Tommy thought if he had an office in Lincoln and went networking with other local businesses, he’d be able to get work. He was wrong! We really struggled financially, and it wasn’t until we signed Optimum Safety on a large project that the business really started to take off. They’re still a client to this day, and owe them an awful lot – they saved us! ❤️

April 2022

We moved into a much nicer and larger unit in the Enterprise Building. The biggest benefit of the move was definitely the air conditioning, when it was 40 degrees in July 2022, the team brought food, drinks, and an Xbox to the office to stay in the cool as long as possible each day!

February 2024

Company Business Space

Having outgrown our space at Sparkhouse, we decided to move the agency to a new office in ThinkTank. This new office provides us a much bigger space to grow.

Present

Company Business Space

We’re focusing on growing our team, expanding our range of services, and continuing to please our existing clients so that we can maintain the stable levels of growth we’ve been achieving for the last two years.

Why you should consider us

At Identity Agency, we offer a curated set of services that work seamlessly together to enhance your brand and drive growth.

Our policy of typically onboarding only one new client per month guarantees personalised attention and fantastic service to our existing clients. It also means that we only commit to projects where we can make a significant impact, ensuring that our clients are always satisfied.

2. Anti-risk approach

We advocate for sustainable growth. If a client’s goals appear too ambitious for their budget, we provide honest feedback and work together to identify the most reliable and risk-free strategies for achieving their business objectives, even when it means less money in our pocket.

We seek to build long-lasting relationships with our clients, prioritising continuous success and growth over temporary achievements. Our goal is to be a constant in your journey towards business success.

Not only are we a team of skilled professionals, but we’re also genuinely nice people. We work hard, communicate effectively, and strive for transparency in everything we do and make sure our clients are always in the know.

We don’t just say we’re good, we prove it. We set realistic expectations, commit to projects we believe in, and provide transparent updates every step of the way. With us, you’re not just hiring an agency, you’re choosing a partner committed to delivering the best possible results.

What our clients say

I started working with Identity Agency in October 2021 for a full rebrand and a new website. I cannot recommend them enough if you are thinking of rebranding, having a new website created, or using any of their other services. Their attention to detail is second to none, and their passion for their work shows in the finished product. I could not be happier with the result of all their hard work.

Chris Owen
Managing Director at Optimum Safety

Identity Agency are extremely attentive. They’ve worked with us for years, offering invaluable consultancy and marketing insights. When we rebranded, they created a stunning website and supporting materials, all delivered with great attention to detail. Nothing is ever too much trouble, and they respond quickly, keeping us updated. I wouldn’t hesitate to recommend Identity Agency for a professional, responsive service.

Lucy Pitfield
Director and HR Specialist at The Thrive Tribe

Working with Identity on the Lincoln Be Smarter project has been a fantastic experience. Their website and social content stood out, with the team going above and beyond. They showed genuine interest in the project and provided valuable input during updates. Their dedication to clear communication kept all stakeholders informed, which truly sets them apart from other agencies.

Dominick McOmish
Marketing and Events Officer at The University of Lincoln